Solace Spark Institute

Get the Support You Need

Our Korean education experts are ready to help with admissions, technical support, and partnership opportunities.

Solace Spark Institute provides comprehensive support through multiple channels, ensuring Korean students, families, educators, and partners receive timely, expert assistance for all their educational technology needs.

Multiple Ways to Connect with Our Korean Education Experts

Phone Support

Speak directly with our team for immediate assistance.

+82 2-6953-8765

Monday - Friday: 9:00 AM - 6:00 PM KST
Call Us
Email Support

Send us your detailed inquiries.

info@solacespark.kr (General)

support@solacespark.kr (Technical)

24/7 Monitoring, Response within 24 hours
Email Us
Live Chat

Get real-time answers from our support agents.

Monday - Friday: 10:00 AM - 5:00 PM KST
Video Consultation

Personalized educational guidance by appointment.

Book in advance for tailored support
Book a Session

We value fast response times and comprehensive assistance, ensuring all your needs are addressed by our experienced team.

Dedicated Support Teams for Your Specific Needs

Admissions & Enrollment

Guidance through program selection and registration processes.

Learn More
Technical Support

Assistance with platform issues, account access, and troubleshooting.

Learn More
Partnership & Institutional

Support for schools, organizations, and research collaborations.

Learn More
Billing & Account

Help with payments, subscriptions, and account management.

Contact Billing

Visit Our Seoul Headquarters

Exterior view of Solace Spark Institute's modern office building in Gangnam-gu, Seoul, with vibrant city life in the background.

Solace Spark Institute

315 Teheran-ro, Suite 1205, Gangnam-gu, Seoul, Republic of Korea, 06129

Office Hours: Monday - Friday, 9:00 AM - 6:00 PM KST (Closed Weekends & Public Holidays)

Access by Subway: Gangnam Station (Line 2 & Shinbundang Line), Exit 4 or 5. Teheran-ro Boulevard is directly accessible.

Bus Routes: Multiple city and express bus stops are within a 5-minute walk along Teheran-ro.

Parking: Limited paid underground parking available. Nearby public parking lots also an option.

We recommend scheduling an appointment for in-person consultations to ensure the best possible experience and dedicated staff availability.

Schedule an Appointment

Get Help with Admissions and Program Enrollment

Navigating educational choices can be complex. Our admissions team provides personalized guidance to help students and parents make informed decisions for their academic future with Solace Spark Institute.

  • Program Selection Guidance: Expert advice tailored to student needs and educational goals, ensuring the perfect fit for personalized learning pathways.
  • Enrollment Process Assistance: Step-by-step support for an effortless registration, including required documentation and prerequisite checks.
  • Scholarship & Financial Aid Information: Comprehensive details and application help for available funding opportunities.
  • Placement Assessment Scheduling: Guidance and preparation tips for initial assessments to ensure appropriate program placement.
  • Family Consultation Services: Dedicated sessions for educational planning and strategic decision-making with our experienced counselors.
A Solace Spark Institute academic counselor discussing personalized learning pathways with a student and parent in a bright, modern office.
Our team is dedicated to guiding you through every step of your educational journey.

Comprehensive Technical Support and Resources

Troubleshooting Guides

Access easy-to-follow guides for common platform issues and quick resolutions.

  • Login and account access issues
  • Course material loading errors
  • Virtual classroom connectivity
View Guides
Video Tutorials

Visual step-by-step instructions for using key features and tools.

  • Navigating personalized learning dashboards
  • Utilizing AI adaptive assessment tools
  • Submitting assignments and tracking progress
Watch Tutorials
System Requirements & Security

Ensure optimal performance and peace of mind.

System Requirements:

  • Compatible browsers and operating systems
  • Minimum internet speed recommendations
  • Recommended hardware specifications

Security & Privacy:

  • Data encryption protocols
  • User authentication best practices
  • Privacy policy and student data protection
Check System Specs View Privacy Policy

Partnership and Institutional Collaboration Opportunities

Solace Spark Institute actively seeks collaborations with educational institutions, businesses, and government bodies to advance educational technology and foster learning innovation across Korea and beyond.

School & University Programs
Integrate our AI platforms and content into your curriculum.
Corporate Training Solutions
Customized learning for workforce development.
Government & NGO Initiatives
Collaborate on national educational advancements.
Research Partnerships
Joint ventures in EdTech innovation and AI development.

Ready to explore a partnership? Let's discuss how we can achieve shared educational goals.

Propose a Partnership

Self-Service Support Resources and Common Questions

Find quick answers and empower yourself with our extensive library of resources.

We accept major credit cards (Visa, MasterCard, American Express), bank transfers, and local Korean payment solutions. For details on installment plans or alternative payment options, please contact our billing department.

Once logged into your student dashboard, navigate to the 'My Pathways' section. Here you will find your customized learning modules, current progress, and recommendations generated by our AI adaptive assessment system.

Yes, Solace Spark Institute offers certificates of completion for most of our comprehensive courses and personalized learning pathways. These certificates recognize your dedication and mastery of the course material. Details about eligibility and how to obtain your certificate are available within each course's overview.

While our primary services are delivered through our advanced online platforms, we do offer in-person academic counseling and consultations at our Seoul headquarters by appointment. We focus on providing flexible, high-quality online learning experiences, but we are happy to arrange a physical meeting for specific needs.

Still have questions? Check out our full Knowledge Base or join our Community Forum:

Knowledge Base Community Forum

Emergency Support for Urgent Educational Needs

For critical technical issues that prevent access to your learning or urgent academic matters requiring immediate attention, please use our emergency contact line. Our rapid response team is available to assist you.

+82 2-6953-8765 (Emergency Line)

Available 24/7 for critical incidents.

Please note: This line is for urgent matters only. For general inquiries, please use email or regular phone support during business hours.

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